Video Document - training: 01 crdnedb billtotaldnebilllines0909081615

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Problem Description

Messages on Integrity Report:

- Credits do not equal debits

- Bill total does not equal lines

Additional Description:

- There is history indicating there was changes to the bill total, but the numbers don't match up

Solution

The video will:

  • Review the back end of the transaction
  • Review the bill
  • Go through troubleshooting steps
  • Review the fix
  • Do a pos review discussion going back to the original printout and person who did the data entry

    • Expanded Notes:

  • Review back end: Total orig = 275.97; Back end to AP = 275.97
  • Fix total message: Hit fix, notice that the behavior matches what we saw in the back end.
  • Review bill:
  • Troubleshoot: Find out what has happened
  • Review AP transaction report: See activity for 275.97 less the current bill total (-5.63). Searched for WAC lighting to find the difference.
  • Summary of AP Transaction report: Can't see the problem, only adjustments corresponding to changes happening at the time.
  • Review of back end: We can see who edited the transaction most recently
  • Look for outside infomration: Talk to the person who edited / created the transaction. Should the total be 5.63 lower?
  • Overview of steps taken and gathering infomration

    • Video source: training:01_crdnedb_billtotaldnebilllines0909081615.flv

    Created by Clifford MacKay at 9/8/2009 4:15:26 PM