Video Document - training: 07 totalpaymentsdneroatotal crdnedb lineonpaymentdoubleposted0908171540

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Problem Description

Messages on integrity report:

- Credits do not equal debits

- Total Payments do not equal the ROA total

Additional description:

- Invoice shows up 2 times

Solution

The video will:

  • Do a behind the scenes review
  • Examine the payment initially
  • Examine the history
  • Verify settings
  • Examine the Payment again
  • Review progress & take steps to the solution
  • Review the results

    • Extended Notes:

  • Behind the scenes review: Cash clearing = 0, two reversing entries to deposits on work orders, and 2 AR lines both crediting AR.
  • Examine the Payment: First view did not produce enough information
  • Examine the History: This helps us verify the totals we are looking for
  • Verify settings: Review payment types on invoice.
  • Examine the Payment: Find that the invoice 12519 shows up two times, and the second line is in error as per the history we have already looked at.
  • Progress & Steps: Remove the second line.
  • Review the results: Behind the scenes looks good

    • Video source: training:07_totalpaymentsdneroatotal_crdnedb_lineonpaymentdoubleposted0908171540.flv

    Created by Clifford MacKay at 8/17/2009 3:40:31 PM