Video Document - training: 12 unknownline1020 totalpaymentsdneroatotal0908191411

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Problem Description

Messages on Integrity Report:

- Unknown Line GLNum

- Total payments d n e ROA total

Additional Description:

The system is confused about what to do with the cash clearing line.

Solution

The video will:

  • Review the back end
  • Review the payment
  • Review the POS transaction history
  • Take some steps
  • Review the back end
  • Take some steps
  • Recap
  • Review related transactions

    • Expanded Notes:

  • Review back end: Amount paid on header says $0. 1020 line posted as a Credit and is positive. Deposits on work order account is $0 and will be removed later.
  • Review Payment: Seems normal.
  • Review History: POS transaction reports indicate a -206.06 payment was made via amex.
  • Progress & Steps:
  • Review back end: Find a second line has been added
  • Progress & Steps: Remove deposit on work order line

    • - Remove the old cash clearing line

    - Exit edit single transaction mode. Problem is resolved.

  • Recap: System needed to recreate a new line that it recognized and we had to manually remove the bad line.
  • Review related transactions: The invoice total is $0, but there are 4 payments that add up to $0.

    • Video source: training:12-unknownline1020_totalpaymentsdneroatotal0908191411.flv

    Created by Clifford MacKay at 8/19/2009 2:11:10 PM